Your privacy matters to us. This policy explains exactly what personal data mospay collects, why we collect it, how we use it, and what rights you have over your own information.
These cards highlight the key principles behind the mospay Privacy Policy. The full policy is below — please read it carefully.
mospay uses industry-standard encryption and multi-layer security protocols to protect all personal data stored on our systems. We have never experienced a data breach, and we invest continuously in keeping it that way.
mospay does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform, process payments, and improve your experience.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team at [email protected] and we will respond to your request within a reasonable timeframe.
Most mospay players use the platform on Android devices. Our data practices are designed with mobile users in mind — minimal data collection, efficient storage, and no unnecessary background tracking on your device.
mospay does not store full bKash, Nagad, or Rocket account credentials on our servers. Payment transactions are processed through secure, encrypted channels. We only retain the minimum payment data required for transaction records.
We've written this Privacy Policy in plain English so every mospay player can understand it — not just lawyers. If anything is unclear, contact our support team and we'll explain it to you directly.
Your Privacy Matters: This Privacy Policy explains how mospay collects, uses, stores, and protects your personal data when you use the mospay platform at mospay.org or through the mospay mobile app. By registering an account or using the platform, you agree to the practices described in this policy.
mospay is an online gaming platform operated at mospay.org, serving players primarily in Bangladesh. When this Privacy Policy refers to "mospay", "we", "us", or "our", it means the mospay platform and the team responsible for operating it.
mospay acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how mospay handles your data, you can contact us at [email protected].
This Privacy Policy applies to all users of the mospay platform, including registered players, visitors to the mospay website, and users of the mospay Android application. It covers all personal data collected through any of these channels.
mospay collects the following categories of personal data from its users:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Yes (for KYC) |
| Contact Data | Mobile number, email address | Yes |
| Account Data | Username, password (hashed), account preferences | Yes |
| Financial Data | bKash/Nagad/Rocket number, transaction history | Yes |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Pages visited, features used, time spent on platform | Automatic |
| Communications Data | Support chat logs, emails sent to mospay | When applicable |
We only collect data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
Most of the personal data mospay holds is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. We only ask for information that is genuinely needed to provide the service.
When you use the mospay platform — whether on the website or the mobile app — certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, operating system version, and information about how you interact with the platform. This data helps us keep the platform secure and improve the user experience.
In some cases, mospay may receive data about you from third parties. For example, our payment processing partners (bKash, Nagad, Rocket) may share transaction confirmation data with us. Identity verification providers may share the results of document checks. We only receive data from third parties where it is necessary and lawful to do so.
mospay uses your personal data for the following purposes:
Marketing Communications: mospay will only send you promotional messages if you have opted in to receive them. You can opt out at any time by contacting [email protected] or updating your account notification preferences.
mospay processes your personal data on the following legal grounds:
mospay does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:
All third parties who receive personal data from mospay are required to handle it securely and in accordance with applicable data protection laws. mospay does not permit third parties to use your data for their own marketing purposes.
mospay takes the security of your financial data very seriously. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, your transaction is processed through an encrypted, secure channel. mospay does not store your full mobile banking PIN or password on our servers at any point.
We retain transaction records — including the amount, date, time, and partial payment account reference — for a minimum of five years in order to comply with financial record-keeping requirements. These records are stored securely and are only accessible to authorised mospay staff.
Important: mospay will never ask you to share your bKash, Nagad, or Rocket PIN via email, SMS, or live chat. If anyone claiming to be from mospay asks for your PIN, do not share it and report the incident to [email protected] immediately.
Cookies are small text files stored on your device when you visit a website. mospay uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it.
You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features of the mospay platform. The mospay mobile app uses equivalent local storage mechanisms rather than browser cookies.
mospay retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Transaction and financial records | Minimum 5 years from transaction date |
| Game history and session logs | 2 years from session date |
| Support communications | 3 years from last interaction |
| Technical and usage data | 13 months on a rolling basis |
When data is no longer required, mospay securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.
As a mospay player, you have the following rights over your personal data:
Request a copy of all personal data mospay holds about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your data where there is no legal reason to retain it.
Ask us to limit how we use your data in certain circumstances.
Object to processing based on legitimate interests, including direct marketing.
Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
mospay implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While mospay takes every reasonable precaution to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal data, mospay will notify you promptly and take immediate steps to contain and remediate the incident.
Your Role in Security: You also play a part in keeping your account secure. Use a strong, unique password for your mospay account, never share your login credentials, and contact us immediately if you notice any suspicious activity on your account.
The mospay platform is strictly for adults aged 18 and over. mospay does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
Parents and guardians are responsible for monitoring their children's online activity and ensuring that minors do not access the mospay platform. If you believe a minor has created a mospay account, please contact us at [email protected] immediately.
mospay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-app notification.
We encourage you to review this Privacy Policy periodically. Your continued use of the mospay platform after any changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way mospay handles your personal data, please get in touch:
For information about our Terms and Conditions, visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.
mospay is built on trust. Your data is protected, your payments are secure, and your gaming experience is fair. Register today and enjoy everything mospay has to offer.
18+ only. Play responsibly. Responsible Gaming Policy